Privacy Policy
How AskBurg collects, uses, and protects your information, and the choices you have.
Contents
1. Introduction
This Privacy Policy explains how AskBurg ("AskBurg", "we", "us", or "our") handles information when you use AskBurg.com and the AskBurg assistant (together, the "Service"). We aim to collect only what we need to run the Service well, and to be clear about how it is used. By using the Service, you agree to the practices described here.
2. Information we collect
We collect the following kinds of information:
- Content you provide. The questions, messages, and other text you send to the assistant, and any details you include in our contact form, such as your name and email address.
- Usage information. Basic technical data generated when you use the Service, such as approximate request times, the pages you visit, and aggregated, non-identifying usage patterns that help us improve.
- Device and connection data. Information such as your browser type and IP address, used for security, abuse prevention, and rate limiting.
We do not ask for sensitive personal information, and we encourage you not to share confidential or sensitive details in your conversations.
3. How we use information
We use the information we collect to:
- Provide, operate, and maintain the Service and respond to your requests.
- Generate answers through the AskBurg model.
- Protect the Service against abuse, fraud, and security threats.
- Understand how the Service is used so we can improve it.
- Respond to your messages and provide support.
- Send you information you have asked for, such as early-access updates.
4. Legal bases for processing
Where applicable law requires a legal basis, we rely on one or more of the following: your consent, the performance of a contract with you, our legitimate interests in operating and improving the Service, and compliance with legal obligations. You can withdraw consent at any time where processing is based on it.
5. How we share information
We do not sell your personal information. We share information only in limited circumstances:
- Service providers. Trusted vendors who help us operate the Service, such as hosting and email delivery, under appropriate confidentiality obligations.
- Legal reasons. Where we are required to by law, or to protect the rights, safety, and security of AskBurg, our users, or the public.
- Business transfers. In connection with a merger, acquisition, or sale of assets, information may be transferred as part of that transaction.
6. Data retention
We keep information only for as long as it is needed for the purposes described in this policy, to comply with legal obligations, resolve disputes, and enforce our agreements. When information is no longer needed, we take reasonable steps to delete or de-identify it.
7. Security
We use reasonable technical and organisational measures designed to protect your information. No method of transmission or storage is completely secure, so while we work to safeguard your data, we cannot guarantee absolute security. Please use the Service responsibly and avoid sharing sensitive information.
8. Your rights and choices
Depending on where you live, you may have rights to access, correct, delete, or restrict the use of your personal information, and to object to certain processing or request portability. To exercise any of these rights, contact us at [email protected]. We will respond in line with applicable law.
9. Cookies and similar technologies
We use a minimal set of cookies and similar technologies that are necessary to run the Service and keep it secure, and we may use privacy-respecting analytics to understand aggregate usage. You can control cookies through your browser settings, though some features may not work properly if you disable them.
10. Children's privacy
The Service is not directed to children under the age of 13 (or the minimum age required in your jurisdiction), and we do not knowingly collect personal information from them. If you believe a child has provided us with personal information, please contact us and we will take appropriate steps to remove it.
11. Changes to this policy
We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date above and, where appropriate, provide additional notice. Your continued use of the Service after changes take effect means you accept the updated policy.
12. Contact us
If you have questions about this Privacy Policy or how we handle your information, email us at [email protected] or use our contact form.